Last Updated: October 2026

At Limara Insurance Brokers Pvt. Ltd., customer satisfaction is our highest priority. In compliance with the IT Rules 2021 (Section 2.24, Clause 9) and IRDAI Protection of Policyholders' Interests Regulations, we have established a structured Grievance Redressal Mechanism to address and resolve customer complaints in a fair, transparent, and timely manner.

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Level 1: Primary Grievance Registration

If you have any grievance or complaint regarding our services, policy issuance, or support, you can reach out directly to our designated Grievance Redressal Officer:

Service Timelines (Turnaround Time - TAT)

• Acknowledgement: All grievances received will be acknowledged within 24 hours of receipt along with a unique Ticket/Reference ID.
• Resolution: We strive to resolve all registered grievances within a maximum period of 15 days from the date of receipt.

Level 2: Escalation to Principal Officer

If you do not receive a response within 15 days, or if you are not satisfied with the resolution provided by the Grievance Redressal Officer, you may escalate your complaint to the Principal Officer of Limara Insurance Brokers Pvt. Ltd.:

Level 3: Regulatory Escalation (IRDAI & Ombudsman)

If your grievance remains unresolved after 14 days of reaching Level 2, or if you are dissatisfied with the final outcome, you may approach the regulatory bodies:

1. IRDAI Bima Bharosa Portal

You can register your complaint on the Insurance Regulatory and Development Authority of India (IRDAI) online portal or via their helpline:

• Bima Bharosa Portal: bimabharosa.irdai.gov.in
• Toll-Free Helpline: 155255 / 1800 425 4732
• IRDAI Email: complaints@irdai.gov.in

2. Insurance Ombudsman

If your complaint pertains to policy claims, delay in claim settlement, or dispute over premium/policy terms, you may approach the Insurance Ombudsman under whose jurisdiction your area falls. Detailed list and contacts of Ombudsman offices can be accessed at cioins.co.in.

Corporate & Registration Details